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How to prepare your first day at Xendit

Congratulations! You are a part of the family! Now… what? ​

 

After I signed the offer letter, I was a ball of excitement and nervousness. 

“I got accepted! I got a job at Xendit! Great! Now, what?”

Going into a new job without any preparation or knowing what to expect can be definitely scary. Besides, this is your moment to leave the best possible first impression anyway, so may as well hit two birds with one stone! Here are some tips to help you excel at Xendit, right out of the gates!

Lots of details but important stuff!

Enroll yourself into our HR platform

We use Bamboohr as our main HR Platform. This is where you will fill information about your bank account, your emergency contact, and also where you will find all the important documents that you need to sign.  

Legal docs can only be issued once you’ve done your part and filled in your personal information so be sure to do that soon after you get access.

Get ready to communicate!

a. Email

Before your first day, we will send you an email to activate your email account at Xendit. All you have to do is click on that blue button and you will have your personal Xendit email account. Don’t forget to activate your 2 factor authentication so that you can meet our security requirements. 

Since we are using single sign on (SSO), by activating your email, you have activated your access to most of the platforms that we use in Xendit. That is including our main platform of communication which is:

(drum roll please)

b. Slack

For those of you who are not familiar with Slack, imagine an instant messaging platform application on steroids, and built for companies. Since this is our main platform of communication, we rely a lot on Slack to reach out to everyone and as a first base of getting to know someone. 

So get on board the slack train; don’t send emails internally now that you’re on board.

It’s so important to update your Slack profile with a recent photo! We have a lot of people at Xendit, and being able to see what people look like really helps build relationships quickly. Bonus: it helps avoid that awkward “first in-person meeting” where you don’t recognize someone you work with every day! 🙂

Paperwork and legal documents

If you completed all the paperwork before your first day, do a once-over for your peace of mind. Be sure to review all your legal documents and take care of paperwork such as tax forms, national health insurance & retirement plans (e.g. BPJS Kesehatan and BPJS Ketenagakerjaan for Indonesia). It will be a good idea also to have those cards with you your first day.

Let’s get practical!

Now that the admin is out of the way, here’s a few more practical tips on what we’ve seen our top performers do on their first day:

Take a structured approach

Coming into work like a hot mess is not something that you want to do on your first day. There are many tools that will help you to get your things in order. Here are some that we use in Xendit:

a. Bring your own notebook

You may use your conventional pen and paper notebook or laptop, whatever you are comfortable with. You are going to receive an abundant amount of information on your first day, which will be almost impossible to remember. Trust us! We’ve been there and done that. Bringing a notebook to every meeting will help you to organize and recall the information. 

b. Let’s get a to-do-list

We are a bustling bunch at Xendit and everyone has a lot of things to do – including you! Organizing your tasks into a to do list from the get go will help you prioritize your tasks, make them more manageable, improve your memory, enhance productivity, and keep you feeling grounded. There are many available options you can choose from, some of the most popular being  Todoist, Trello, and the good old paper and pen. 

c. Status updates

People retain more information if it’s presented in a structured manner. At Xendit, we  usually present the information with this template: 

  • Context

What is this about? Always provide context and always assume that nobody knows what you are talking about – this is particularly important in remote work situations

  • Status

What’s the current status/state? What are you currently working on? What point are you currently at?

  • Blockers

What’s stopping you from moving forward? It could be just an environment or a person. Don’t be afraid to mention the party who’s blocking you, even if it’s your boss or Moses, our CEO. Sometimes they just forget and need a friendly reminder! We’re passionate about unblocking, so that we can all operate at full speed ahead!

  • Next Steps

What needs to happen next and who is going to do it? Elaborate with dot points. 

The above template is what we called status updates.  It’s a simple and effective structure that is widely used throughout xendit. 

We love questions!

There is a lot to learn as a new joiner and there will be many instances that you will need to ask questions just to gain clarity.  

It’s ALWAYS better to get the information you need early, than to wait until the last minute. So when you receive a task, think through the steps immediately, and ask questions to ensure you are fully prepared to execute autonomously when the time comes.

We understand that it might be intimidating to come up to someone and ask them questions. We’re lucky at Xendit that one of the most commonly mentioned reflections from new joiners is that literally everyone is so  helpful, welcoming, and willing to answer questions. So don’t be afraid to ask – we want you to succeed and will do whatever it takes!

Learning philosophy

At Xendit, we believe that everyone should grow and learn, and we strive to provide those opportunities to you. You will get to do things at Xendit that you can’t do in any other jobs, or that would take months and years to have the privilege of trying. Not here! The world is your oyster – or Xendit is at least 😉  

a. Learning from your mistake 

In a startup environment, failure is our breakfast. There are many instances when we ended up learning the hard way, which is failing. At Xendit, our focus is not about the failure but about what we learned from it. 

“One time, I made a mistake, cried, felt stupid, and beat myself up over it. Then I told my manager, “I made a terrible mistake” and she answered simply: “Good, what have you learned?” 

b. Feedback

Always ask questions to solicit feedback and act on them. Receiving feedback might feel hard at first. Sometimes, it’s not what you wanted to hear. Sometimes the feedback is a complete surprise. Sometimes it rocks your world!

We like to think about it this way:

  1. Feedback is fair game – we expect everyone to give and receive feedback regularly. Everyone is growing at Xendit, even the people who seem like they have it all figured out
  2. If someone gives you feedback, they are demonstrating that they care about you and your work a lot – this is a compliment
  3. When you get feedback, we suggest you pick 1 thing to work on for two weeks. If it doesn’t work afterward, iterate and try something else. 

c. Observe and offer help

Your first few days are the prime opportunity for you to observe and listen. Watch carefully about how we serve our customers, communicate with each other, and how we work together. 

Once you’re feeling comfortable (or even when you aren’t), don’t be afraid to offer help to others. 

There’s also no such thing as “nothing to do” – if you’re feeling lost, find something to do, or ask someone if you can help them out with their load

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